At bokra-eg.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Returns & Refunds Policy carefully to understand your rights and responsibilities.

✅ 1. Eligibility for Returns

We accept returns on most items within 14 days of delivery. To be eligible:

  • The item must be unused, unwashed, and in original condition
  • All tags and labels must be attached
  • The product must be returned in its original packaging
  • Hygiene-sensitive items (e.g. underwear) are non-returnable

If 14 days have passed since your delivery, unfortunately, we can’t offer a refund or exchange.

🛍️ 2. Items That Cannot Be Returned

We cannot accept returns for:

  • Items marked as Final Sale
  • Worn, damaged, or altered items
  • Custom or personalized products
  • Underwear or intimate apparel for hygiene reasons

🔁 3. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please:

  1. Return the original item for a refund (if eligible)
  2. Place a new order for the desired item

💸 4. Refunds Process

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed using your original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your bank
  • Original shipping charges are non-refundable
  • If the return is due to our error (e.g., defective or incorrect item), we will refund the full amount including shipping

📦 5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at: [info@bokra-eg.com]
  2. Include your order number, the item(s) you want to return, and the reason
  3. We will respond within 2 business days with return instructions

Please do not send returns without contacting us first, as they may not be processed.

🚚 6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., defective item)
  • We recommend using a trackable shipping method to ensure we receive your return
  • We are not responsible for lost or stolen returns

🧾 7. Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery:

  • Email: [info@bokra-eg.com]
  • Include clear photos of the item and packaging
  • We’ll arrange a full refund or replacement at no cost to you

📞 8. Customer Support

If you have any questions about returns or refunds, feel free to contact our customer support team:

  • Email: [info@bokra-eg.com]
  • Business Address: Cairo, Egypt
  • Hours: Sunday – Thursday, 10:00 AM – 5:00 PM (Cairo time)

❤️ Our Promise

At bokra-eg.com, we strive to offer high-quality clothing and excellent service. This return policy is designed to protect your rights and ensure fairness while allowing us to keep prices affordable for all customers.